Raving Fans : A Revolutionary Approach To Customer Service
Raving Fans : A Revolutionary Approach To Customer Service
Book Description
"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you...
"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you...
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