 "Foodsaver needs better quality control" | 2009-11-04 |
| - Reviewed By jgkovatch |
| This was the second unit I purchased and just like the first one, it arrived DOA with defective vacuum pump. It would never pull the necessary vacuum to seal the package and I ended up returning it to Amazon. Thanks to Amazon excellent return policy I did not loose any money on it, but to receive 2 defective units with the same problem is unacceptable. This should have never happened if there is sufficient Quality Control at the company. I ended up buying a cheaper unit locally which so far works OK, but I am very disappointed that the Professional units were defective. |
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| "Failed after 5 uses" | 2009-10-21 |
| - Reviewed By User: A15LPMD025U00U |
This is our 2nd Foodsaver. The first failed after 3 years (sealing element burnout) and we could not find another food vacuum with decent reliability reviews so we bought another Foodsaver. Big mistake. The vacuum pump failed to provide a vacuum after 5 uses.
We really like to vacuum pack our foods but are unaware of any manufacturer of reliable consumer units. Just another example of the increasing frustrations of consumption.
Amazon always treat their customers right, of course. |
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 "Great Vacuum Sealer Kit" | 2009-09-07 |
| - Reviewed By User: AYBYYDVV5ABJE |
| Got this to replace my Pro II that finally died. This unit is a bit quicker and pulls a vacuum better. It also seals better. |
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| "Canisters are defective, FoodSaver doesn't stand behind the product" | 2009-09-02 |
| - Reviewed By User: A3V3IPZ2AC5NX3 |
The very first time I washed my FoodSaver canister in the dishwasher, it became warped along the side from the heat. (The instructions say the canister bases are dishwasher safe and do not caution not to use heat.)
I called FoodSaver and asked them to replace it, and CSR Ruben and his supervisor Patty were both extremely rude and unhelpful, refusing to replace the unit because there is "no warranty" on the canisters. NONE.
FoodSaver does not stand behind their product and the canisters are most definitely NOT DISHWASHER SAFE despite what they claim on the packaging.
Caveat emptor. |
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 "Reliability Not Great" | 2009-08-09 |
| - Reviewed By User: A1EOGU93YOFAIF |
| I bought my unit about two years ago. It has been a terrific product for our kitchen. We have been pleased with the end result and think that it keeps food, especially wild game with long storage times, extremely fresh. Unfortunately, my unit's vacuum system gave out. I would not describe our usage as excessive. Probably gets used an average of 1-2X per week. The unit goes through the usual cycling and seals the bag but never evacutates the air. When I called the manufacturer, they indicated that they do not sell parts to repair the unit. They did offer to send my a new lower gasket which I received and installed but it did not solve the problem. Lastly, they offered on the phone to sell me a new unit for $254 when I can get it on Amazon Prime for $215. Not particularly customer friendly. The concept is great and the results are wonderful for a time but reliability for me was poor. Maybe its time for another competitor to come in with a more durable product. |
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| "Caveat Emptor--No durability and zero customer support" | 2009-07-17 |
| - Reviewed By scr-media |
I'm writing this after the failure of my 3rd Tilia FoodSaver Pro (all 3 were purchased new) in a little less than 4 years. I've been a slow learner, but after throwing several hundred dollars at Tilia, I finally get it: these things don't last and the company doesn't support them in any equitable, consistent and reliable manner. A rating of zero stars would be more accurate, if Amazon allowed it.
My first unit failed after almost two years. It was a FoodSaver Pro II model and was the longest-lived of the 3 machines I've had. While it worked, it was fantastic at preventing freezer burn and deterioration of food quality, and I loved it. Though disappointed that this so-called "Professional" model didn't last longer and dismayed that it couldn't be repaired, I had liked it so much that I was hooked. I tried two of the next-generation model that replaced it, the FoodSaver Pro III. Neither of these machines made it beyond a year before failing.
I initially wrote a highly detailed account here about my experiences with each of the 3 FoodSaver Pro machines I've had. My problems with the machines and Tilia's customer service are so similar to what others have reported in their reviews here that I decided to eliminate the repetition. Suffice it to say that I encountered the same problems that other reviewers have described regarding failed gaskets and sealers; complete loss of vacuum pressure; and no adequate replacement parts and help available from Tilia for any of my 3 units.
An out-of-state friend recently told me about her experience with Tilia. She received a FoodSaver Pro III as a 2008 Christmas present, and it failed after 3 months. After some stonewalling from Tilia over her lack of a receipt (this had been a gift), she was finally able to get a replacement unit, which developed its own problems within a few weeks. The company initially insisted that they would send her another replacement in lieu of the refund she wanted. She persisted and got the refund, but not without having to fight for it.
If you have a FoodSaver Pro and are considering the various accessories, I don't recommend them. In a flush of enthusiasm in the early weeks of using my first FoodSaver Pro, I purchased additional canisters and one of the marinade containers. Like the FoodSaver Pro machines, the canisters are pricey, and they're great--as long as they're working. Not a single one of them lasted more than several months before the ability of the lid to retain a seal failed. I was very careful with them, and never cracked any of them or put them in the dishwasher, but to no avail. Tilia would not replace them or supply a new lid to go with the rest of the canister, so these ended up being costly disposable jars that weren't recyclable.
The FoodSaver Pro could be such a good product if (1) its ongoing problems had been corrected in subsequent production; (2) it were engineered to be longer-lasting; and (3) Tilia chose to genuinely support it with quality replacement parts and service, for which I would gladly pay. Instead, Tilia produces so many failed machines and canisters that can't be repaired or recycled, and that just end up in the garbage. What an irresponsible waste and rip-off. |
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