Latest 5 Reviews Here is what people are saying about the Roku SoundBridge R1000 Radio Network Music System - Black
"I love my Soundbridge ... until it dies"
2009-09-23
- Reviewed By User: A9REAW6D0BJMN
I originally bought my Soundbridge Radio in 2006 when it first became available. I paid about $400 for it through Amazon. It completely died within about 9 months. I was able to get a replacement from Roku, which worked fine until yesterday. Again, it is completely dead, plug it in, no lights, no nothing. I was really, really happy with the product; it had good sound quality and did what I wanted: allowed me to play my Rhapsody and iTunes playlists in the kitchen without setting up a computer there. Occasionally had trouble with it interrupting songs to rebuffer, but this was solved by changing the channel on my wireless router. I am tempted to buy a new one, but even $250 is a lot to spend for something that might only last a couple years. Really wish I could get something reliable.
We loved the product while it worked but recently the power supply died after 1 year 7 months. Of course it's out of warranty and the company won't even respond to questions on how to send it for repair. Look at http://forums.rokulabs.com and you will find many other customers with exactly the same problem. So steer clear from this product and this company.
"While It Worked It Was Great"
2009-05-14
- Reviewed By User: A30BWHA7WIBIR9
Our unit died today 14 months after we bought it. $200 for a replacement? I think not. Just bought the SqueezeBox Boom as a replacement.
"Stops working. Company does not support."
2009-05-04
- Reviewed By User: A1YB8AVRZ62LD1
I like the features and audio quality of this clock radio.
Unfortunately, the quality is very poor. Mine died after 1.5 years of use. The company has not responded to my requests about getting the radio fixed.
I cannot recommend this product. Also, given the exceptionally poor customer relations at Roku, you should be very wary about purchasing any Roku product.
Make sure you skim the low-rated reviews before buying this.
We really liked it when it worked. The user interface was pretty poor, but the functionality and audio quality was very good.
Then cut to the problem you see reported in so many reviews here -- one day, it just shut off with a dead power supply.
I'm now at 10 days since I sent Roku a request to see how to get it repaired post-warranty, and support still hasn't responded at all to two queries.
After that absymal support experience (and hearing here that my only option is a $199 refurb!), I purchased a Logitech 930-000054 Squeezebox Boom All-In-One Network Music Player with Integrated Speakers (Black), and though it lacks the subwoofer of the Roku, its software is dramatically more powerful, supporting many more audio formats and allowing you to instantly access millions of songs if you have a Rhapsody account. And I know from experience with other products that Logitech cares about post-purchase support.
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"I love my Soundbridge ... until it dies"
"DO NOT BUY! MALFUNCTIONING POWER SUPPLY!"