 "Stilleto 100" | 2009-01-22 |
| - Reviewed By User: A1WQM7D882DN9Q |
| Nice little player. A little large for a portable unit, and non-expandable, so a fairly limited number of songs you can download to it. I love the ability to record any song you're listening to for playback [can not transfer to a computer, etc]. |
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 "No Reception" | 2009-01-16 |
| - Reviewed By User: A1ROQ7HLY2XS36 |
| This product is great except for the fact it does not receive a signal inside your house which keeps you from ever listening to it while inside. Also, it is not compatible with an outside antenna or a "repeater" system sold by Sirius. It is portable but has weak reception! |
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 "Service Great, Company the Worst" | 2009-01-13 |
| - Reviewed By User: AF6YQIRIF604Q |
I'm now in my 4th year with Sirius. As far as the radio and the daily service, it is absolutely awesome. You will not want to return to regular radio again after a couple days of Sirius. The hardware and product they give you daily is phenomenal.
That being said, dealing with the company itself, specifically over the phone, is an absolute nightmare. The utter incompetence of most of the customer service people is staggering. I'd say the average I.Q. is around 25. Harsh, but it is what it is.
Three of my four years with Sirius, I have been lucky enough where I've had family/friends want to pay for my yearly subscription as a Birthday/Christmas present. The first time a family member called Sirius, paid for the year with his credit card, and we thought it was set. His credit card was double charged, and at the beginning of January when my plan renews, I was also charged. We both called Sirius and the issue was not resolved for more than a week.
The second issue was a similar issue. A family member called Sirius, provided a credit card, and paid for the year. Once again, a few days into January $150+ was withdrawn from my checking account (renewal price). Not happy again, we had to haggle over the phone for a few days to get it rectified.
This brings me to this year. A friend and a family member wanted to pay for my subscription. They both contacted Sirius and asked if there were Gift Cards or Certificates that could be used towards the subscription. Obviously b/c of past issues. Both were told by Sirius operators that the easiest way was to purchase Egift Certificates, which are sent directly to the recipients email with a code to redeem them. That was what they did.
On December 30th I went to redeem them. Problem is they are only good towards Sirius hardware and cannot be used for subscriptions. I called Sirius to take issue. I was disconnected by the first two associates, the third was yawning into the phone, and finally the fourth try I got someone who could help. The associate told me I could use the Egift credits and buy Gift Cards from the Sirius shop and have them sent to me. I stated that my account was set to renew in a few days and this would be a problem. He assured me it wouldn't be, and transferred me to customer care.
At customer care, I spoke with an associate who assured me my account would be frozen, it would go into invoice billing, and I simply had to just wait for the Gift Cards to arrive in the mail. I had a bad feeling but decided to go that route. A week later the Gift Cards arrived.
Before I called Sirius back to redeem them, I checked my checking account. Sure enough once again Sirius charged me already for the yearly renewal. Problem this time, I had just paid a bunch of bills out of my checking and it overdrafted my account. I was furious and called Sirius once again. They admitted fault initially, but then began to change their stance and stated that I never had the Sirius account frozen. Luckily I document everyone I speak to. Sirius even refused initially to refund the overdraft fees from the bank. I finally spoke with a supervisor who agreed to refund the fees and subscription price. To rub extra salt in the wounds, it will take 7-10 days, my checking account is now frozen, and I have no way to use it right now. To top it all off, I still never got an apology from Sirius. So to put it simply, don't ask for your subscription to be paid for as a gift, and avoid dealing with Sirius directly. It is nothing but a hassle that probably will cost you days of problems. This might actually be my last year with them because of this. Good luck if you have to deal with them.
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| "Works fine -- great little radio" | 2008-12-11 |
| - Reviewed By User: A18NS2LFYCLOTH |
| If you feel you need to be on the forefront where technology is concerned there are newer, updated Sirius portable radios that people are talking about. The portable radio isn't all that important to me, because I do a lot of listening via earbuds on my computer, however, the radio has been great. I've had no problems with it (doing what it's supposed to do) during the past two years. I bought the boombox and car kit to go along with it. I'm very happy with all of the products. |
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| "Poorly manufactured product" | 2008-11-26 |
| - Reviewed By User: APR98HWXB6HZA |
Ive had my unit for just over a year now and it is on the end of its life.
The are numerous other people that have the same issue with this product. Personally Ive never paid so much for a unit to have it fail within 1 year. It rendered 2 batteries dead within 1 year, and then just after the 1 year passed, now shuts down when it feels like and I have to go threough a number of steps just for it to record, else it just simply will not.
One of the main forums for sirius (siriusbackstage), delete negative posts now, so dont bet on finding a lot of negative reviews there. Seeing as there is supposed to be knowledgeable people there I posted my issue and was told that this routinely happens to units because of how much heat the unit generates (short life cycle). There is also a know memory corruption issue with the Stiletto 2.
If you do want to fork out the money for it, be sure as hell to buy an extended warranty. By the way, the company that makes them has not renewed their contract with Sirius to manufacture them anymore. Huh, wonder why? Probably getting killed on the returned items. |
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 "Satellite Radio" | 2008-09-08 |
| - Reviewed By User: A3QOQ4YX6S3NID |
| The end result will likely be a higher rating; however, right now it has been returned to Silatto because it wouldn't power up. I am still waiting after a week and a half for them to either return it or send me a new one. |
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Expedited Available
