 "Avoid: endlessly awful" | 2009-06-14 |
| - Reviewed By User: A2KR0QTQW7GIAP |
When it prints it works well. But the supplied HP Solutions software is needed for all but the most basic printing, and 'loses' the printer every time you really need to print something. This generally means uninstalling and reinstalling the printer, a procedure which has become depressingly routine. I called HP support and was charged £30 in total for a premium rate call. All that was finally established was that I needed to pay a further £30 for a 'Smartfriend' support call. This took more than three hours and failed to resolve the problem. We have a network and use two M1330 laptops. There is nothing unusual about the network.
PLEASE save yourself aggravation and buy another printer. I HATE HP. The Epson I had just worked!!! |
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 "Almost 2 years old now, best printer I have ever owned....." | 2009-04-29 |
| - Reviewed By User: A2JNNY74M4WR4K |
| I purchased this printer to use for my small part time photography hobby/business as well as for text printing of worksheets for our homeschool. After 2 years it has flawlessly printed more than 3000 8 1/2 x 11 photo sheets as well as at least 1500 paper sheets(worksheets/documents ect...). My pictures(using HP premium plus photo paper in satin/soft gloss) come out better than any local stores prints. And unlike other Hp printers I have had in the past, this one does not jam paper or "get a mind of it's own". It is suprisingly not too bad on ink. The scan feature is nice also for scanning negatives and old slides, it works well. I have used the fax a couple times and had no issues. All around a fantastic printer, I would(and will) buy it again. |
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 "Works good when working" | 2009-03-11 |
| - Reviewed By User: A26KJKZ5PATIJX |
| This printer works really good when it wants to work. I always get the error of incorrect paper size when i'm using 8.5 x 11 paper. i don't know what other size to use since it is the standard size ment for this printer. I contacted HP and they told me to reset the default settings. I did that knowing that wouldn't help. and it didn't every time i try to print checks (again 8.5 x 11 size) i get this stupid message that i'm using the wrong size of paper. so what should take me two seconds takes me ten minutes. Also sometimes it prints really fast (like 2 seconds) and other times it take 2 minutes to print something. and i'm talking about checks again so it isn't that complicated just name of place, date, and amount. I would love to throw this thing away but i can't afford a new one now. |
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 "Machine ok--but HP's repair policy is UNCONSCIONABLE" | 2009-03-04 |
| - Reviewed By rjfauteux |
I sent the e-mail below (from which I've deleted my machine's seral number) on 11 Sept 08; save for a form e-mail dated 12 Sept 08 saying "On behalf of Hewlett-Packard we apologize for the recent frustrations. We appreciate your taking the time to let us know your thoughts on this matter. Your message has been forwarded to the appropriate group within HP for further review."--HP HAS NEVER RESPONDED, EVEN THOUGH I ALSO FORWARDED MY E-MAIL BELOW TO THEIR CEO. THE ONLY ADDTL RESPONSE I GOT WAS ONE OF HP'S FOLLOW-UP SURVEYS ASKING IF I WERE HAPPY WITH THEIR SERVICE! THIS IS OUTRAGEOUS AND SHOULD BE ILLEGAL--I MEAN THEIR SELF-SERVING AND FRAUDULENT "REPAIR" POLICY BELOW.
For nearly 20 years my family and I have used Apple computers and HP printers. But my experience with your HP Photosmart 7180 All-in-One machine-and your company-has been a major disappointment.
I bought my machine directly from HP in about March, 2007. It had the printing, scanning and faxing capabilities I was looking for as I try to launch a small business.
From the start, however, I was amazed at how poorly this sophisticated machine was supported by its accompanying manual. When I wanted to calibrate its scanning operation, for example, I found that the manual simply does not provide information compatible with the on-screen illustrations-so the consumer is left to muddle through. (By the way, I was not able to find additional relevant information at your on-line support site either.) The labelling on the machine itself is also ill designed for easy legibility-truly remarkable with all the experience you have and your market leadership.
But what has prompted this letter is my recent experience when, following a paper jam, my machine failed to print. First, I found that you no longer support Mac customers over the phone.
Okay-I've learned my lesson; you won't get my further business. But I can say your on-line "chat support" person was excellent-except that he was unable to resolve the problem, saying it likely demanded a trip to an authorized repair service. So he pointed me in the direction of a nearby Radio Shack store, to which I took my machine on 2 Sept. They said they'd call in a week if the repair would cost more than $100; otherwise, I'd have it back within two weeks. When the phone rang today (11 Sept) and the caller identified herself as calling for Radio Shack, I assumed it was to tell me the machine was ready for pick-up.
Unfortunately, however, as you must know, that was not to be. The Radio Shack person said they could not get parts from HP, per HP policy, and instead, again per HP policy, could only offer me an exchange for a refurbished model with a 90-day warranty for $200, about $50-70 less than what I had paid for it new 18 months ago! What an insult! (And what a racket!
I declined. Then I asked why HP and Radio Shack apparently misrepresent that Radio Shack is authorized to repair HP machines when it not given the
parts to do so. There was no answer. Finally, I asked if there were a direct
HP repair service; she said that HP would only offer an exchange at the $200price for a refurbished machine.
Well, I find this approach to business offensive and unacceptable on HP's part. I can put up with your self-serving approach to ink sales-but depriving customers of the ability to get their machines fixed and having an outside "authorized" vendor misrepresent their ability to do so is outrageous.
Having spent many years in corporate affairs for a Fortune 50 company in another industry, I fully understand that misunderstandings can occur. So I'd be pleased if you and your office were able to resolve this matter satisfactorily. |
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| "Printer has it's good points Utill HP Updates Damaged it" | 2008-12-05 |
| - Reviewed By User: A3622AZJ09Z5M6 |
| I just thought that I should provide a warning to anyone who buys this "wonderful" printer, you should ask HP to provide a Tech with the printer. My 7180 was working fine until about march of this year when the HP Updates/Viruses started to werak havoc with the printer. Currently to print more than one page I have to stop every few pages to pick out the error codes, wich match the time and date of the most recent driver update that the printer put on a random page rather than printing the image that it is supposed to, or it pints the top 10 % of the page and stops. Of course if you are feeding in letterheads and hit the cancel button, be shure to either wait 30 seconds before placing in another as it will create it's own internal print job of junk data and waste a sheet of paper. |
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