 "Paper doesn't feed" | 2009-11-17 |
| - Reviewed By User: A3ORR0TCOX7ZZQ |
| Prints beautifully. Has problems picking up the paper though. Emailed customer support 3 times. Called 4 times, spent several hours on the phone. It still has the same problem. |
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| "Expensive and temperamental" | 2009-11-09 |
| - Reviewed By kjandska-shopping |
Out of the box, I loved this printer. I'd always been skeptical about all-in-ones, assuming they'd give you second-best quality at best in each of their functions. But this one prints beautifully, including photos (not the best I've seen, but darn close), and scans/copies/faxes very nicely. Setup was a breeze, including Wifi.
Then the bad news started to set in.
As others have noted, this thing EATS ink in a major way. And while the inks are undeniably of high quality, resulting in above-average printing, they are EXPENSIVE.
I could live with that, but then the really bad news became apparent.
The feed mechanism on this printer is by far the hokiest I have EVER encountered. And that's saying something, given that I have owned numerous printers over the past 20 years or so, and I worked in IT for a medium-sized company purchasing and supporting printers that ran the gamut in price, brand, and features for nearly a decade. This one is THE WORST in terms of feeding, hands down. Sometimes it works fine. Other times, it won't feed at all. And I've tried every trick in the book--and then some--to make it happy. It simply doesn't matter. Sometimes, it wants to feed paper, while other times--usually when it's critical or time-sensitive, it seems--it won't feed no matter what.
After owning the printer for a year and once again out of ink in several cartridges, I'm strongly leaning toward dumping it on eBay for whatever I can get for it. If it was just the ink cost or just the feed issue, I might feel otherwise. But together, those two factors far outweigh the printer's positives, which is a shame. |
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 "Save Yourself A Lot Of Grief. Avoid Epson!!!" | 2009-11-06 |
| - Reviewed By User: A28BSFI71DHIQB |
I purchased an Epson Artisan 800 printer from Best Buy on July 28, 2009. I checked everything on the printer when I set it up and it worked fine. During the first week of October, 2009, I attempted to use the automatic document feeder and it would not feed any paper. (I tried several types, starting with plain.) The plastic feeder gears would not turn at all when there was any paper in the feeder.
I RMA'd the printer to Epson. (It carries a one-year warranty in all states, except California, where I live. In California the printer carries a two-year warranty.) The printer I returned was less than three-months old and was in pristine condition. I had kept it covered and the printer looked like brand new.
The refurbished printer I received in exchange was in horrible condition. It worked. However, the case was very scratched, with marks all over the surface. The Claria ink sticker was heavily worn, with the markings severely obscured, indicating that it had been rubbed extensively by something. The automatic feeder tray was bent and did not close properly.
I immediately called Epson. They told me that they would not exchange the printer unless there was something mechanically wrong with it. After arguing with customer service for several minutes, I eventually told them that, if they did not exchange the device, I would post negative feedback on every forum and social site that I could. I was then allowed to talk to second tier customer support. I again argued that the printer I had sent in was in perfect physical condition and that the unit I had received was not in equivalent shape. After several minutes, the customer service rep agreed to RMA the exchange unit.
Today (November 6, after almost a month of dealing with this,) I received the second exchange unit. The case on this unit is in similar shape to the first exchange unit. There are physical dents on the front edge of the lid. There are several scratch marks all around the surface of the unit and it is not close to the condition of the first unit I sent in. At this point, it seems to work correctly, however, I can't believe that this is the impression that Epson wants to give their customers.
This is my eighth primary printer since I began computing in the early 1990's. My first three were Epsons and I have been a loyal Epson customer. I only switched to HP's due to compatibility issues with programs I use for work several years ago. I will never buy an Epson product again and I highly recommend that everyone avoid Epson products. Since purchasing this printer, I have read several negative reviews of the Artisan 800 and of Epson customer service. I wish that I had read these and heeded them prior to buying this product. I would have a nice Hewlett Packard printer on my desk right now.
Please save yourself some grief and avoid Epson. They don't care about their customers and they produce and sell garbage. Their photo printing quality is rated as the best, but their text and office documents are not rated that highly. Further the printer goes through ink like mad and you can't get OEM high capacity color cartridges unless you get them directly from Epson and pay a premium.
Sorry Epson, you suck.
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 "Epson Artisan 800~~great stuff!" | 2009-11-02 |
| - Reviewed By User: A2NO6ZGVR9CGW1 |
| I love this thing, I have had it for about a month. The pictures come out awesome and I love the speed at which it scans documents. I have not used the fax machine yet but I'm sure it works great as well. I like the oversized task screen. It is a little noisy though but its in my home office so I don't really mind that. The only thing I could think to improve on is the paper tray, I would like to be able to see the paper that's not been used yet in order to add more. With this model you have to pull out the paper try in order to add paper or see how much you have left. |
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| "Buyer Beware" | 2009-10-28 |
| - Reviewed By User: A10AHRMWEO5Z0N |
I loved this printer when I first got it, and I accepted the fact that the included cartridges would go quickly.
That was 6 months ago, however, and this machine's appetite for ink has increased, if anything. The heads always seem to need cleaning, and I find I am constantly replacing ink. My old R220 is easier on my wallet.
The print quality is outstanding, printing CDs is a snap compared to the older printers, but the ink consumption is insanely high.
I do print a lot, but I print on my R1400 and my R220 enough to be able to see which machine uses the most, and it is, sadly, the 800.
It's a good bet if you're not doing lots of color prints, but if you are, expect to pay for the conveniences of the 800. |
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| "Fabulous printer for pictures" | 2009-10-17 |
| - Reviewed By User: AK0JFKYJOJ4V5 |
| This is a fabulous printer for pictures. The quality is better than anything I have seen. Pictures are lab quality. Before I bought it, I read that some people were having issues with ink consumption and jamming. I haven't had any of that and I print many, many 8-1/2" x 11" and smaller sized pictures for family and friends. This printer replaced an Epson Stylus 925 (another fabulous picture printer) because I wanted to upgrade to a more current model. I'm glad I did. I most likely will not use the other functions. If you're after an office printer, I'd go for a laser printer rather than an inkjet any day. You should expect an inkjet to consume ink if you want all your output in color. I'm experiencing that it consumes no more ink than any other high-quality photo printer. If it's pictures you're printing, you can't do better than this printer. |
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