Phone is great! Well this is my first Smartphone so I don't know other phones capability and easy access. I went though CNET and other forum to select this phone. Main reason was WIFI ability. Even though AMAZON plan does not have it but once you open account with T-Mobile you can add it for $10/m (unlimited calling). Desktop Manager (use for connecting Laptop) keeps disconnecting. But it is only 6 days, I will figure it out.
I got more headaches when I ordered this phone with 2 day shipping option (as advertised by AMAZON); guess what I got phone after 11 days. I did not expect such improper coordination between T-mobile & AMAZON. After talking to T-mobile customer service and getting OK for opening new account, T-mobile customer service did not knew whom should they inform so they ask me to contact AMAZON. AMAZON customer service said all checkpoints in my orders are green and product will ship soon. But they keep on postponing the expected delivery date 2 day.. 3day.. and so on. So finally after 6day, I sent an email to AMAZON customer service, after (more than 24 hrs later) I got email stating my order is in shipping and I cannot cancel. One day pass still in shipping and I cannot cancel. Finally next day shipped on Friday and because of the weekend UPS cannot delivered it. So I got the phone on Monday. No apology from AMAZON.
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