After reading all of the reviews I was so excited to try this machine. We have had a Senseo single cup for about 3 years and love it. (We use Java Podz for a strong, European cup of Java.) My daughter is heading off to college and is taking the Senseo with her, so I decided to see what new and improved options existed. I received the Tassimo and the coffee was basic, but nowhere near as good as what I am used to. But the real benefit of the Tassimo was that we would be able to make chai latte (which I love) and cappuccino-type drinks with the milk. Another disappointment. The milk product adds a plastic taste to the drinks; everyone in the family agreed. Finally, after the 3rd day, the machine stopped working. It wouldn't puncture the discs, so we simply got cups of hot water, and water leaking all over the counter. When I called Tassimo, they said someone would call and they would send out a box and a label to return the product. Two days later, I got a call giving me the address to which I would need to send the product back - at my expense!! No box, no label. I requested a supervisor and was given all kinds of excuses to dissuade me from speaking to one. They were "busy", they would "call me back," there was "nothing they could do." I insisted on holding, as long as it took. When I gave the name and badge number (Sheldon 601234) of the person who told me that I would get a box and label, the supervisor (Tammy, in Canada) just kept repeating, "I apologize, but I can't give you that." No matter what I said or asked, that was the robotic, repeated response. So frustrating. Even if that response didn't answer the question - she was obviously programmed to simply repeat the "policy." An empty "apology" and no help is not worth anything. So, basically, I paid about $25 for 2 cups of sub-par coffee and chai, plus all the set-up and cleaning time, not to mention the time and effort of packing up and shipping back the defective unit. Avoid Tassimo direct online at all costs, and if you STILL think this system may be for you, do yourself a favor and buy locally at a place with an excellent return policy, because odds are you will need to return it. I wish I would have paid more attention to the people who reported their unit also malfunctioned and the coffee was so-so. Instead, I focused on my fantasy perfect cappuccino which never materialized. A new, "improved" unit comes out in a week or so, "which has worked out the bugs and problems." By their own admission, they've had to redesign this. Hopefully the new system actually does work consistently and makes a better tasting cup of coffee. As for me, I'm getting another tried-and-true Senseo at half the price.
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