Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless : How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know
Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless : How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know
Editorial Review
To longtime sales and customer-service pro Jeffrey Gitomer, boasting about a near-perfect customer-satisfaction rating of 97.5 percent is a major mistake. "That means 2.5 percent...
To longtime sales and customer-service pro Jeffrey Gitomer, boasting about a near-perfect customer-satisfaction rating of 97.5 percent is a major mistake. "That means 2.5 percent...
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| Store | Condition | Price | Total | Buy Link | Availability & Info |
|---|---|---|---|---|---|
| Store: Textbooks.com | Condition: Used | Price: $20.49 | Total Price: $20.49 | Buy It from Textbooks.com | Customer Satisfaction is Worthless, Customer Loyalty is Priceless |
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